Shipping and Returns

1. Shipping Policy
At urbandressbelt.com, we specialize in prompt and secure delivery of our premium belts. Most standard belt orders are shipped via our flat-rate envelope service, which provides an economical and trackable delivery solution within 5-7 business days for domestic orders. For customers seeking expedited delivery, we offer upgraded shipping options at checkout, including 2-day and overnight services. Additionally, our luxury belts come with the option of a premium presentation box, which may require separate packaging and adjusted shipping fees. Please note that due to the small size and streamlined processing of our products, orders are packed rapidly for same-day or next-day dispatch. Consequently, order cancellations are only accepted within a strict 30-minute window from the time of purchase. For multiple belt orders, items are typically combined into a single shipment to reduce costs, though expedited or international orders may ship separately. Shipping costs for combined orders are not refunded on a pro-rata basis if only part of the order is returned.

2. Returns & Refunds Overview
We stand behind the quality of our products and offer a 14-day, hassle-free return policy from the confirmed delivery date. To qualify for a refund or exchange, the item must meet all condition requirements outlined below. The customer is responsible for all return shipping costs, unless the return is due to our error (e.g., wrong item shipped) or a verified defect. Please allow a minimum of 14 business days for refunds to be processed to your original payment method after we receive the return. For payments made via PayPal, please allow at least 14 days for the refund to appear in your account, though be advised that certain regional laws may extend PayPalโ€™s processing time up to 30 days.

3. Mandatory Return Process (RMA Required)
To initiate a return, you must obtain a Return Merchandise Authorization (RMA) number. Returns received without this number will be refused or returned to sender at your expense.

  1. Contact our Customer Service team atย support@urbandressbelt.comย orย 00852-3606650ย within the 14-day window. Provide your order number and reason for return.
  2. We will issue a unique RMA number and provide detailed return instructions.
  3. Securely pack the belt in itsย original, undamaged packaging, including all accessories (authenticity cards, dust bags, etc.).ย Write the RMA number clearly on a slip of paper inside the package.
  4. Ship your return to the address below using a traceable and insured service. We are not liable for lost or damaged return packages.

Return Address:
urbandressbelt.com
645 Sai Yuen Road, Sheung Shui, New Territories, North District, Hong Kong

4. Condition Requirements for All Returns
For a return to be accepted, the belt must be in resalable, brand-new condition:

  • Unworn & Unmarked:ย The belt must never have been worn, fastened, or tried on against the skin. The leather must show absolutely no signs of wear, creasing (beyond natural folds in the packaging), bends, polish, watermarks, or odors.
  • Original Buckle & Holes:ย The original buckle must be included and must be free of any scratches, modifications, or damage. No new holes may be punched; all original holes must be intact.
  • Complete Packaging:ย The original box, any authenticity cards, dust bags, and protective coverings must be returned. For luxury belts, the absence of any original packaging will result in a deduction or refusal of the return.

5. Specific Policy Details

  • Sizing & Fit Guarantee:ย We strongly recommend using our precise sizing guide (measuring from the buckleโ€™s pin to the middle hole of the strap). If you choose the wrong size, we will facilitate a straightforward exchange for the correct size, subject to stock availability.
  • Defective Items:ย In the rare event of a manufacturing defect (e.g., faulty buckle mechanism, torn stitching, cracked leather upon unboxing), please contact us immediately with clear photo evidence. We will provide a prepaid return label and offer a replacement or full refund upon inspection.
  • Final Sale & Non-Returnable Items:
    • Hygiene & Intimate Wear:ย For health and safety reasons, the following items areย final saleย once the buckle has been fastened or the belt tried on against bare skin:ย braided leather belts, fabric/woven belts, and belts with a pre-distressed or “broken-in” finish.
    • Personalized & Monogrammed Belts:ย Any belt customized with engraving, stamping, or monogramming isย final sale, unless there is an error in the personalization performed by urbandressbelt.com.
    • Vintage, Distressed, or “As-Is” Belts:ย These unique items are sold with all wear patterns, patina, and characteristics described in the listing. All sales are final.
  • International Returns:ย Customers are responsible for all return shipping duties, taxes, and accurately completed export paperwork. Please note that belts are frequently classified as “leather goods” by customs authorities.
  • Warehouse or Fulfillment Errors:ย If we ship an incorrect item (wrong color, size, or buckle), contact us immediately. We will provide a prepaid return label for the error and expedite shipment of the correct item, often including a small courtesy discount for the inconvenience.
  • Gift Returns:ย Gift recipients may exchange the belt for a different size or style, or receive store credit. A refund to the original purchaserโ€™s payment method requires written authorization from the original purchaser.
  • Buckle Interchangeability Systems:ย If you purchase additional straps or buckles separately, straps must be returned with their original accompanying buckle to be eligible for a refund.
  • Promotional Bundles:ย If a belt was purchased as part of a bundle (e.g., “Buy a Belt, Get a Free Wallet”), the free gift must also be returned in its original, unused condition, or its retail value will be deducted from the refund amount.

6. Important General Provisions

  • Natural Material Variations:ย Leather is a natural product. Variations in grain, texture, sheen, and slight color differences are inherent characteristics and areย not considered defects. This also applies to exotic materials like ostrich or alligator.
  • Leather Care & “Breaking-In”:ย Damage resulting from improper cleaning, conditioning, or exposure to extreme elements voids all return and warranty eligibility. Natural softening and the development of a light crease at the buckle hole with normal, correct use are expected and are not defects.
  • Luxury & Designer Belt Returns:ย Returns of high-end belts may be subject to aย 10% restocking feeย and are contingent upon the return of all original packaging, certificates, and protective materials.
  • Lost or Stolen In-Transit Packages:ย For high-value orders, we strongly recommend selecting shipping insurance and signature confirmation at checkout. We will assist in the carrier claims process, but liability for uninsured lost packages lies with the carrier and/or purchaser after the package is marked delivered.
  • B2B/Wholesale Orders:ย All orders placed under wholesale accounts are governed by separate terms and conditions, which typically include minimum order quantities and are often final sale or exchange-only.
  • Loyalty Program Members:ย VIP or loyalty program members may be eligible for benefits such as free return shipping labels, an extended return window (e.g., 60 days), or a one-time waiver of any applicable restocking fee.

7. Contact Us
For any questions regarding this policy, your order, or to initiate a return, please contact us:

Email: support@urbandressbelt.com
Phone: 00852-3606650
Business Hours: [Insert Hours Here]